Anyone whose personal data NexoMind holds can have it deleted: customers who talked to a business's AI advisor on its website, by voice, by email or on WhatsApp; staff of a business who use the NexoMind dashboard; and business admins who signed in with Facebook Login for Business to connect a WhatsApp account.
How to ask. Email support@nexomind.net with the subject "Deletion request". Tell us the business you dealt with, the channel, and the phone number or email address you used, and send the request from that number or address where you can so we can verify it. You can also ask the business you talked to; it can delete your record from its dashboard, with the same effect.
What we delete, and when. Within 30 days of a verified request we permanently delete your conversations and transcripts, uploaded files, contact details, quotes, deals, meeting bookings, sales-guidance summaries and, for business admins, the Facebook identity and WhatsApp access token from the signup. We confirm receipt within 5 business days and email you when the deletion is complete.
What we keep. Invoices and records that UAE tax and commercial law require, for the period the law sets; security and server logs, which delete within 30 days; and encrypted backups, which rotate out within 30 days of the deletion. If a law or legal claim requires us to keep a specific record, we tell you which and why.
The full policy, including your other rights, is at nexomind.net/privacy.