Effective date: 1 October 2026
These terms govern the use of the NexoMind platform, provided by NexoMind FZ-LLC, a free zone limited liability company licensed by the Dubai Development Authority (Dubai Internet City), licence no. 106544, registered at First Floor, In5 Tech, Dubai Internet City, Dubai, United Arab Emirates ("NexoMind", "we"). By creating an account, signing an order form or using the service, the business doing so ("Customer", "you") agrees to these terms. Where an order form or signed agreement with NexoMind says something different, that document prevails.
1. The service
NexoMind provides an AI sales advisor that you add to your website, phone line, email inbox and WhatsApp number. The advisor talks with your customers, searches your product catalog, recommends products, prepares quotes and hands conversations to your staff. It also provides a dashboard for your team to manage the catalog, conversations, customers, quotes and settings. We may improve and change the service over time; we give at least 30 days' notice of any change that materially reduces its functionality.
2. Accounts and your team
You are responsible for everyone you invite to your account, for keeping credentials confidential, and for everything done under your account. Tell us at once at support@nexomind.net if you suspect unauthorised access. Each user must be at least 18 and authorised to act for you. You must give us accurate business and billing details and keep them current.
3. Your content and data
You own your catalog, prices, brand assets, knowledge documents, customer data and everything else you upload or that your customers send through the service ("Customer Content"). You grant NexoMind a licence to host, process and display Customer Content only to provide the service to you. You confirm that you have the rights and the lawful basis to give us Customer Content for this purpose, including the right to let your customers' personal data be processed as our Privacy Policy describes. NexoMind processes personal data in Customer Content as your processor under our Data Processing Agreement, which forms part of these terms. You can export your customers, deals and quotes at any time from the dashboard.
4. AI-generated output
The advisor's replies, recommendations and draft quotes are generated by artificial intelligence. Every product, price and stock status it states is taken from your own catalog records, so keeping those records accurate is your responsibility. AI output can still be wrong, incomplete or misread a customer's request. You must review a quote before it becomes a binding offer, and the contract for any sale is between you and your customer. NexoMind is not a party to it. Where the law of a market you operate in requires customers to be told they are talking to an AI, you must leave that disclosure enabled.
5. WhatsApp, Meta and other third-party platforms
To use the WhatsApp channel you connect your WhatsApp Business Account to NexoMind through Meta's Embedded Signup. You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, obtain each customer's opt-in before sending them business-initiated messages, and honour opt-outs. Meta's fees for conversations are billed by Meta or passed through as your order form states. Meta is not a party to these terms, and we may pause the channel if Meta restricts your account or changes what its API allows. The same applies to any other platform you connect, such as an email provider.
6. Acceptable use
You must not use the service to:
- send spam, unsolicited marketing or messages that break the law of the recipient's country;
- upload content that infringes someone's rights, is unlawful or is defamatory;
- state prices, product claims or stock that you know to be false;
- collect government ID numbers, payment card data or health data through the advisor;
- probe, overload or interfere with the service or another customer's tenant;
- resell the service or build a competing product from it;
- attempt to extract the underlying models, prompts or other customers' data.
We may suspend access for a breach, after notice where practical, and restore it when the breach is cured.
7. Fees
Fees, plan limits and the billing period are set in your order form. Fees are in the currency stated there, exclude VAT and other taxes, and are payable within 30 days of invoice unless the order form says otherwise. We may suspend the service if an invoice is more than 15 days overdue after a written reminder. Fees for a committed term are non-refundable except where these terms say otherwise.
8. Term and termination
These terms apply from the day you first use the service and for the term in your order form, renewing for the same period unless either party gives 30 days' written notice before renewal. Either party may terminate at once for a material breach the other does not cure within 30 days of written notice, or if the other becomes insolvent. On termination, you have 30 days to export your data, after which we delete your tenant data within 90 days, except what the law requires us to keep. Sections 3, 9 to 12 and 14 survive termination.
9. Intellectual property
NexoMind owns the platform, its software, models, prompts, designs and documentation, and all improvements to them. You keep every right in Customer Content. If you give us feedback, we may use it without obligation. We may use usage data that does not identify you or your customers to operate and improve the service.
10. Confidentiality
Each party keeps the other's non-public information confidential, uses it only for the purposes of these terms, and protects it with at least reasonable care. This does not cover information that is public, already lawfully known, or that the law requires to be disclosed, in which case the disclosing party gives notice where allowed.
11. Warranties and disclaimers
We warrant that the service will perform materially as described in our documentation and that we will apply reasonable security measures as our Privacy Policy describes. Except for that, the service is provided as is. We do not warrant that it will be uninterrupted or error-free, that AI output will be accurate, or that it will produce any particular sales result. Availability targets and service credits, where agreed, are in your order form.
12. Liability
Neither party is liable for indirect or consequential loss, lost profits, lost revenue or lost data, except as set out in this section. Each party's total liability under these terms in any 12-month period is limited to the fees you paid to NexoMind in that period. These limits do not apply to a party's breach of section 10, to a party's data protection obligations under the Data Processing Agreement, to infringement of the other party's intellectual property, to amounts you owe us, or to liability that cannot be limited under UAE law, including for fraud, gross negligence or wilful misconduct.
13. Indemnities
You will defend and indemnify NexoMind against third-party claims arising from Customer Content, from your use of the service in breach of these terms, or from your breach of Meta's or another platform's terms. NexoMind will defend and indemnify you against third-party claims that the service, as provided by us, infringes a third party's intellectual property rights, and may modify or replace the service or terminate it with a pro-rata refund to resolve such a claim. The indemnified party must notify the other promptly and let it control the defence.
14. Governing law and disputes
These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties will try to resolve any dispute by discussion between senior managers for 30 days; failing that, the onshore courts of Dubai have exclusive jurisdiction. Nothing prevents either party from seeking urgent relief in any court.
15. General
These terms, the order form, the Data Processing Agreement and the Privacy Policy are the entire agreement between us. Neither party may assign them without the other's consent, except to a successor of its whole business on notice. Notices go by email to the addresses on the order form, and to support@nexomind.net for NexoMind. Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, the rest stands. A failure to enforce a right is not a waiver. We may update these terms with 30 days' notice by email; continued use after that date is acceptance.
16. Users of a business's advisor
If you are a customer talking to a business's advisor, the advisor is provided by that business, which is responsible for its products, prices and any sale. The advisor uses artificial intelligence; confirm anything important with the business before relying on it. Our Privacy Policy describes how your data is handled and how to have it deleted.
17. Contact
NexoMind FZ-LLC, First Floor, In5 Tech, Dubai Internet City, Dubai, United Arab Emirates. Email support@nexomind.net for these terms and for anything concerning personal data.